Turn your phone into a data collection tool with Appen Mobile! Snap photos, record videos, and capture audio clips for your projects. Submit your work and get paid.
You’ll need to apply and be accepted for a project on our website before you can use the Appen Mobile app fully.
Once you’ve been accepted to a project, use the same email address and password to log in to Appen Mobile. Alternatively, if you received a PIN via email from our team, you can log in with that instead.
You’ll see your active projects once you’ve logged in. Simply tap “Start working” to begin.
You may be asked to record audio clips, videos, or take photos depending on the project requirements. Read the project instructions carefully to get the task right on your first try!
You can start recording audio clips as soon as you enter the project.
1. Tap the record button
When you’re prepared, tap the record button to begin capturing audio clips for your project.
2. Record at the right volume
Monitor the volume meter. It will show you the decibel level during recording. This helps you ensure your voice meets the project’s volume requirements.
3. Review your audio clip
Tap the play button to review your video. Make sure you’re happy with the quality before submitting it.
4. Re-record if needed
Tap on the retry button to re-record if you’re not satisfied with your recording.
5. Submit your recording
Tap the check button to submit your recording and move on to the next task.
Tips on transcribing your audio clips
For certain projects, you’ll need to transcribe recordings verbatim – every word, exactly as spoken. Here’s what you need to know to ensure your transcripts get accepted.
Transcribe recordings verbatim, capturing every word exactly as spoken.
Use lowercase letters for everything except proper nouns like names and brands.
Always check your transcripts to catch any typos or spelling errors before submitting.
Use single punctuation marks to end sentences. While commas are optional, avoid strings like “!!!” or “?!”
Stick to words found in a standard dictionary. For example, instead of “waouh” or “waaaaahhh,” use “wah.”
Tips on recording high-quality audio clips
These are general audio recording guidelines. Always refer to your specific project’s instructions if anything differs.
Aim for smooth recordings without pauses in the middle of your speech.
Match the background noise level (e.g. quiet room, crowded area) to the project’s requirements outlined in the guidelines.
Ensure that your audio clip includes everything you said. Recording with a short silence (around 1 second) at the beginning and end helps avoid cutting off words.
Once you’re in the project, feel free to begin recording videos right away. Additionally, you have the option to upload videos directly from your phone.
1.1 Upload from your phone
Tap the gallery button to upload a video from your phone.
1.2 Record live
Tap the record button to begin recording a live video.
2. Review your video
Tap on your video to review it.
3. Re-record if needed
Tap the redo button to re-record if you’re not satisfied with your recording.
4. Submit your recording
Tap the check button to submit your recording and move on to the next task.
Once you’re in the project, feel free to start taking photos right away. You also have the option to upload photos directly from your phone.
1.1 Upload from your phone
Tap the gallery button to upload a photo from your phone.
1.2 Take a photo
Tap the camera button to take a photo.
2. Review your photo
Tap on your photo to review it.
3. Retake the photo if needed
Tap the retry button to retake the photo if you’re not satisfied it.
4. Submit your photo
Tap the check button to submit your photo and move on to the next task.
Tips on recording high-quality audio clips
These are general audio recording guidelines. Always refer to your specific project’s instructions if anything differs.
Make sure your images and videos are clear and crisp, not blurry.
Follow the project instructions for camera orientation – portrait (vertical) or landscape (horizontal).
Ensure your entire subject matter is completely within the frame.
When you receive your account activation email, we recommend clicking “Activate Account” button rather than manually entering your code as it expires within an hour.
This will direct you to log in page where you will create a password for your account.
If you are on multiple projects and currently work from another vertical besides Halo, you can change your current vertical by clicking on the drop-down on the top-left of the page, next to the SRT logo.
If you access your project’s vertical and cannot see the assigned queues, please select the “Show Empty Queues” box then select “Show”.
If you are still unable to see your queue, please file a ticket support and request assistance.
If you ever run into a situation where you receive the “No More Jobs” or “No Jobs Available” message, please submit a Support ticket. That said, before you select a ticket, make sure you select “Just Go”. Sometimes the queue looks empty, but there are actually plenty of jobs available.
In the following example, it appears that there is only 1 job available:
But if we click “Just Go”, we can see there are plenty of jobs available:
1. You switch away from “Available” status.
2. You close the job review page without making a decision, skip or transfer.
3. You open another job review page for the same job, make a decision, skip or transfer then close the first job review page.
4. You open another job review page but close it without making decision, skip or transfer.
5. You open a closed job for reference.
6. You close the entire browser or reboot the computer before making decision, skip or transfer.
7. Your workstation shuts down due to power outage.
8. Your SRT is disconnected due to connection issues.
These actions will not increase your no handle time:
1. You open another tab to read the relevant policy.
2. You open another tab to search for info on the internet.
3. You open another tab to read content from internal workplace group.
4. You chat with your teammate/SME/team lead to seek advice in another tab.
Here’s what you should do:
1. Focus on one job at a time.
2. Use single job review page only.
3. Finish the job before switching to another status or viewing another job.
4. If you are supporting a colleague and need to open and view the job in your SRT, close the job view page as soon as you are done with it.
5. Focus on using ADT benchmark (not no-handle) to manage efficiency.
Don’t do these:
1. Open multiple tabs to view multiple jobs.
2. Go away before you complete the job.
3. Switch to another status until you have completed the job on your screen currently.
4. Refresh the job review page unnecessarily.
Yes, it will but you can still do it because the reason is valid but remember to close the additional job review page as soon as you are done.
SRT will only log the time when the rep is active on the job review page.
For example:
Job review page 1 – actual job – duration of 2m20s – total active time till decision – 2 mins handle time
Job review page 2 – for reference – active viewing of 20s then close it – 20 secs no-handle time
Our guidance is that you should always complete the job at hands first before switching away from Available status to do something else or to take a break.
However, if a reviewer ever switched away from Available status before making a decision on the job, a no-handle event would be recorded but when the reviewer is back to Available status to decision on the same job, a decision event will be recorded too.
Eventually, the same job ID would have recorded one no-handle and one decision events.
It is ok to record some no-handle events when there is valid reason such as opening an additional job review page to view a job for reference, a job should always be completed with a decision, transfer or skip first before moving to another job.
No-Handle time is the time spent on the job that had no action (Decision/Skip/Transfer) taken while Skip time is time spent when the job was skipped.
Yes.
The time spent in the knowledge base, 3rd party link, workplace group or even chat windows will not incur no-handle event and time. However, the time is marked as No-Handle time when the rep closes the job without an action (Decision/Skip/Transfer).
Only the job that is opened in the job review page will be counted as a No-Handle. Thus, it is important to open one job at a time, complete it before moving to another job.
Yes, because the logger will not detect a decision, skip or transfer for the closed
Yes, when the job is opened by more than 1 rep. E.g., When a rep asks another colleague to help review the same job using another workstation and the colleague closes the job without an action.
It would be considered as unoccupied time if the rep doesn’t have any job assigned. Conversely, it would be counted in ADT if there is a job assigned.
Our waiting list is currently closed, but Geolancer is going public at the very end of August and it will be rolled out gradually across Southeast Asia.
Watch this space!
