Frequently asked questions (FAQs)
General
How do I log in to my CrowdGen account?
- Navigate to the login page where you can sign in with your credentials to access your account.
What is the My Work Hours dashboard?
- The My Work Hours dashboard provides an overview of your activities, including target hours, committed hours, completed hours, and system-tracked hours or units. Please refer to the My Work Works FAQs for further FAQs on this dashboard.
Payment set-up
Do I have to set-up a payment method if I already have one set-up previously in the Appen Connect platform?
- Yes. All existing Appen independent contributors need to set up payment method in the CrowdGen platform. You may use existing accounts depending on the country you reside in.
How do I set up my payment account details?
- Detailed instructions can be found in this FAQ page.
What should I do if my address or mobile number needs to be updated during payment setup?
- If your address needs to be updated, you can click the Change Request button to update it. You will be prompted to confirm your address and mobile number during the payment setup process.
How do I set up my preferred default withdrawal method?
- After verifying your OTP, you will be asked to set up your preferred default withdrawal method. The system will also display the time frame it takes for each withdrawal method.
How do I change or add a default payout method?
- You have the flexibility to change or add the default payout method by going to the Payments tab then Withdrawal Methods. Please note that you can only make changes outside of the payment processing cycle between the 6th and 15th of the month (e.g. changes will not be able to be made between March 6th until March 15th).
I already have a Payoneer account associated with my previous Appen Connect account, do I need to create a new account in Payoneer?
- No. If you already have an existing Payoneer account associated with your Appen account, you may still use this as long as you add it as the withdrawal method in CrowdGen. Select Payoneer as the payout method in the step above and enter your existing information. Further information can be found here.
My Work Hours Dashboard
What are Project Target Hours?
- These are the expected weekly hours for the project as set by the project team. Contributors should aim to meet or exceed this target when possible.
What are My Committed Hours?
- This refers to the weekly availability you’ve committed to working for the project. It’s important to align your workload with your committed hours.
What are My Completed Hours?
- This shows the hours or units of work that you’ve manually reported as complete. Be sure to accurately track and submit your completed work.
What does the Information Icon (ℹ️) on my dashboard mean?
- The Information Icon (ℹ️) indicates that you have already submitted your hours/units for a particular project. Once submitted, no further action is required for those entries.
What does the Pencil Icon (✏️) signify?
- The Pencil Icon (✏️) allows you to enter your hours/units for the project. You can edit and submit your hours/units as long as this icon is visible.
Can I edit my hours/units after submitting them?
- Once hours/units are submitted, they move to the “Unpaid Transactions” section. You won’t be able to make changes to them unless there’s a dispute.
How far back can I submit my hours/units?
- You can only submit hours/units starting from the day you were activated into the project. Any work before this activation date cannot be logged.
What happens after I submit my hours/units?
- After you submit your hours/units, they will appear in the “Unpaid Transactions” section within 1 to 2 hours. This section allows you to track the hours/units that have yet to be paid.
Why can’t I submit hours/units for past days?
- Hours / units can only be submitted starting from the day you were added to the project. Any work prior to your activation date cannot be entered retroactively.
Payments dashboard
What is the “Unpaid Transactions” section?
- The “Unpaid Transactions” section shows all the hours / units you’ve submitted that are awaiting payment. This is where you’ll find work that has been logged but not yet processed for payment.
What should I do if there’s an issue with my tracked hours/units?
- If you encounter any issues or discrepancies with the hours / units tracked by the system, you can report them by raising a ticket.
What are System-Tracked Hours / Units?
- These are the hours/units automatically recorded by the system based on your activity in the project tool. This allows for accurate tracking of your work contributions.
What are Self-Reported Hours / Units?
- Self-reported hours / units are where you are required to tell us the hours or units you have completed for a project. You will know once you are activated on a project whether you are required to complete this step and these projects will appear in your My Work Hours dashboard.
How do I know if the system has tracked my hours correctly?
- The system automatically records your activity, and you can verify this in the View Detail section of your payment in both your Payments and Unpaid Transactions sections.
What if there is a difference between the system-tracked hours and my actual work hours?
- If you notice any discrepancies between the system-tracked hours and the actual hours you’ve worked, report the issue by selecting the “Dispute” option, which will allow you to open a support ticket.
What does “Pending Approval” mean?
- This status indicates that your payment has been created and is currently going through the final approval process. Once approved, it will proceed to the next step.
What does “Ready for Payment” mean?
- This status means your payment has been approved, and it will be sent out during the next pay cycle.
What does “Payment Complete” mean?
- This status indicates that your payment has been sent successfully and is on its way. Please note that the method you selected for payout may impact how quickly the payment arrives in your account.
What does “Payout in Progress” mean?
- This status shows that the payment has been sent and is en route. We will update the status once the payment has arrived in your account, as noted in the Payment Method column.
What does “Pending Review” mean?
- A “Pending Review” status means that the payment has been flagged for further review. Our team will contact you regarding the review and any required steps.
What does “Payment Failure” mean?
- If you see this status, there was an issue with sending your payment. Our team will contact you with the reason for the failure and potential options to fix it, such as choosing an alternate payout method.
What is the “Payment Sent Date”?
- This is the date when your payment was processed and sent out.
What is the “Payment Completed Date”?
- This is the date when the payment process was fully completed. Keep in mind that the payout method you chose may affect how quickly the funds appear in your account.
If you have any questions, please contact us by follow the instructions here.