We have made some changes to help you track your project hours/units more easily and efficiently. Here’s what’s new:
- Information Icon:
When you see this icon on your dashboard, it means you’ve already submitted your hours/units for that specific project.
- Pencil Icon:
If you see this, you can enter your hours/units. Don’t miss out on keeping track of your work!
- Tracking Backdated Work:
You can only submit hours/units from the day you were activated into the project onwards.
- Unpaid Transactions Section:
Once you submit your hours/units for a project, they will automatically move to the “Unpaid Transactions” section within 1 to 2 hours. You’ll be able to see all unpaid work here.
- Understanding Key Hour/Unit Categories:
- Project Target Hours: The project’s expected weekly hours for contributors. Make sure you’re aligning your work schedule with this goal.
- My Committed Hours: This shows your own availability for work each week based on what you’ve committed to the project.
- My Completed Hours: These are the hours or units you’ve manually submitted as work done.
- System-Tracked Hours: These are the hours/units automatically recorded by the system based on the work you’ve completed in the tool.
These updates are designed to make your workflow smoother and ensure everything is accurately tracked. Be sure to keep an eye on your dashboard for these changes! If you have any questions or run into any issues, feel free to reach out. Let’s keep up the great work!
Frequently asked questions (FAQs)
1. What does the Information Icon (ℹ️) on my dashboard mean?
- The Information Icon (ℹ️) indicates that you have already submitted your hours/units for a particular project. Once submitted, no further action is required for those entries.
2. What does the Pencil Icon (✏️) signify?
- The Pencil Icon (✏️) allows you to enter your hours/units for the project. You can edit and submit your hours/units as long as this icon is visible.
3. Can I edit my hours/units after submitting them?
- Once hours/units are submitted, they move to the “Unpaid Transactions” section. You won’t be able to make changes to them unless there’s a dispute.
4. How far back can I submit my hours/units?
- You can only submit hours/units starting from the day you were activated into the project. Any work before this activation date cannot be logged.
5. What happens after I submit my hours/units?
- After you submit your hours/units, they will appear in the “Unpaid Transactions” section within 1 to 2 hours. This section allows you to track the hours/units that have yet to be paid.
6. What is the “Unpaid Transactions” section?
- The “Unpaid Transactions” section shows all the hours/units you’ve submitted that are awaiting payment. This is where you’ll find work that has been logged but not yet processed for payment.
7. What should I do if there’s an issue with my tracked hours/units?
- If you encounter any issues or discrepancies with the hours/units tracked by the system, you can report them by selecting the “Dispute” option. This will allow you to open a support ticket to resolve the issue.
8. Why can’t I submit hours/units for past days?
- Hours/units can only be submitted starting from the day you were added to the project. Any work prior to your activation date cannot be entered retroactively.
9. What are Project Target Hours?
- These are the expected weekly hours for the project as set by the project team. Contributors should aim to meet or exceed this target when possible.
10. What are My Committed Hours?
- This refers to the weekly availability you’ve committed to working for the project. It’s important to align your workload with your committed hours.
11. What are My Completed Hours?
- This shows the hours or units of work that you’ve manually reported as complete. Be sure to accurately track and submit your completed work.
12. What are System-Tracked Hours?
- These are the hours/units automatically recorded by the system based on your activity in the project tool. This allows for accurate tracking of your work contributions.
- What happens if I don’t confirm my system-tracked hours?
- If you don’t confirm the hours by entering them in the “My Completed Hours” section, those hours may not be included in the payment process, potentially delaying your compensation.
- Do I have to confirm the hours every day?
- Yes, you need to confirm your system-tracked hours on a daily basis or whenever you complete your work to ensure the accuracy of your logged hours.
- Can I edit my confirmed hours after submitting them?
- Once you’ve submitted the hours by entering them into the “My Completed Hours” section, you won’t be able to make changes unless there’s a dispute or error that needs correction.
- How do I know if the system has tracked my hours correctly?
- The system automatically records your activity, and you can verify this in the “System-Tracked Hours” section. Make sure the hours in “My Completed Hours” match to avoid discrepancies.
- What if there is a difference between the system-tracked hours and my actual work hours?
- If you notice any discrepancies between the system-tracked hours and the actual hours you’ve worked, report the issue by selecting the “Dispute” option, which will allow you to open a support ticket.
Payment Status
18. What does “Pending Approval” mean?
This status indicates that your payment has been created and is currently going through the final approval process. Once approved, it will proceed to the next step.
19. What does “Ready for Payment” mean?
This status means your payment has been approved, and it will be sent out during the next pay cycle.
20. What does “Payment Complete” mean?
This status indicates that your payment has been sent successfully and is on its way. Please note that the method you selected for payout may impact how quickly the payment arrives in your account.
21. What does “Payout in Progress” mean?
This status shows that the payment has been sent and is en route. We will update the status once the payment has arrived in your account, as noted in the Payment Method column.
22. What does “Pending Review” mean?
A “Pending Review” status means that the payment has been flagged for further review. Our team will contact you regarding the review and any required steps.
23. What does “Payment Failure” mean?
If you see this status, there was an issue with sending your payment. Our team will contact you with the reason for the failure and potential options to fix it, such as choosing an alternate payout method.
25. What is the “Payment Sent Date”?
This is the date when your payment was processed and sent out.
26. What is the “Payment Completed Date”?
This is the date when the payment process was fully completed. Keep in mind that the payout method you chose may affect how quickly the funds appear in your account.
If you have any questions, please contact us by following the instructions here.