Getting paid
Once you have been added to a project you will be able to invoice for the time or units you have completed. The invoicing process will vary basis on the type of project you have been added to. You will be able to understand the type of project you are on based on the project page.
There are two main categories of project:
Self-Reported – these types of projects require you to track your own time and then enter your time into your My Work Hours Dashboard. We will then pay you based on the time you have submitted. These projects will automatically appear in your My Work Hours Dashboard once you have been made active on them.
System-Generated – these types of projects automatically track the time or units you complete and then automatically generate your invoice for you. These projects will not appear in your My Work Hours Dashboard and you will not be required to take any action to submit these hours / units in order to get paid.
Submitting your hours / units for Self-Reported projects
- To submit your hours / units for Self-Reported projects click on My Work Hours on the left hand side.
- Locate the applicable project in your dashboard that you wish to submit hours / units for.
- Click the pencil icon to edit the hours / units in the My Completed Hours in the dashboard
- Add the hours / units you have completed for each day
- Once finalized for the period, click Approve for payment. If you are not ready to submit your hours / units, we recommend you click Save as draft until you are ready to submit.
- Once you have submitted your hours / units the icon will change to an information icon. Please note that once you have submitted your hours / units you will no longer be able to edit these days.
- Once you have submitted your hours / units these will be sent to the project team for review and approval. Your hours / units will then move to your Unpaid Transactions section with a status of Pending Project Review (please allow 1 to 2 hours for this to appear).
- Once approved by the project team the status will change to Pending Final Approval and will be ready for payment.
- If the project team disagrees with your submission the transaction will show as Rejected and appear in red on your My Work Hours dashboard. If you disagree with this, please submit a ticket with the #DisputeSelfReported and include the project name in the ticket so we can quickly direct your ticket.
System-generated hours / units
You will not be required to submit your hours / units for system-generated projects. These will automatically appear in your Unpaid Transactions section ahead of the payment cycle (usually in the week of payment). Your hours / units by day will be visible in this dashboard for you to review.
Reviewing your payment
On or before the 14th of each month, your hours / units will be finalized into your invoice for payment. This will then move into your Payments tab as Ready For Payment.
You will be able to review the details hours / units that comprise this payment by clicking View Details.
Once paid your payment will change to a Payment Complete Status. If there are issues with your payment the status will show as either Pending Review or Payment Failure. If this occurs, please contact our support team who will assist you in troubleshooting the issues with your payment.
Disputing your payment
If you don’t agree with your payment, please do the following:
- Be reminded that the value shown on the dashboard can be slightly higher than what you received based on the fees from your payment provider, you can learn more about that here.
- Double-check the breakdown of your payment in the View Details section of your payment. Please be aware that there may be adjustments for previous months which will appear as a separate line item.
- Check the hours for your projects look correct and the payrate is as expected.
If you still wish to dispute hours/units worked from a project, please submit a ticket here with the subject line #Dispute[name of month] – [Project Name]. So, if you wanted to dispute an invoice from September payment of project “Example”, you would use the subject: #SeptemberDispute – Example.
Reporting Payment Failure
If you are experiencing an issue receiving your payment (Payment Failure status on the Dashboard), first check here to make sure your payment set up is complete and you have selected a default payment provider. If you still have issues, please submit a ticket here with the subject #PayFailed[name of month]. So, if you were unable to receive your October payment for example, you would use the subject #PayFailedOctober.
If you have any questions, please contact us by following the instructions here.